So Sears, perhaps the most obnoxious of collectors, calls while I'm upstairs and I say "hang on. I need to put you on hold a sec." That was so I could take the call downstairs. I place the call on hold and head downstairs to find that they've hung up. I guess they'll call in another hour.
I think it's ridiculous to have collectors ask that you hold for an operator but they won't hold for you to discuss collection issues outside of your kids earshot.
