Monday, November 29, 2004

Technology: McDonald's Outsources Drive-thru

"Do you want fries with that? Btw, it's snowing here. How's the weather at your McDonald's?"
The order taker is in a call center in Colorado Springs, more than 900 miles, or 1,450 kilometers, away, connected to the customer and to the workers preparing the food by high-speed data lines.

Anyone see India perk up? "I am thinking sthis is a vnew market!"